Competition Terms and Conditions
1. The Promoter
The Promoter of this competition is CustomerIsKing.co.za (“The Promoter”).
2. Eligibility and Entry Period
> Eligibility: Entry is open to all individuals aged 18 years or older who complete a valid, non-fraudulent feedback survey for a participating client business via the CustomerIsKing platform during the specified entry period. No purchase or rating on a public platform is required to enter.
> Exclusions: Employees, directors, members, partners and immediate families of the Promoter, its associated companies, client businesses, and their service providers are not eligible to enter.
> Monthly Draw: The competition operates monthly. Entries are collected until the last day of the current cycle (23:59 SAST).
3. How to Enter
> Entry Method: An individual automatically receives one (1) entry into the competition by successfully completing and submitting any valid customer feedback survey hosted by the Promoter on behalf of a participating client business.
> Entry Limit: Each unique, valid survey submission constitutes one entry. Multiple submissions from the same person will be considered a single entry.
> Data Required: Entrants must provide sufficient and accurate contact information (as requested in the survey) to enable the Promoter to contact the winner.
4. The Prize
> Prize: One (1) winner will receive R500 (Five Hundred South African Rand).
> Award: The prize will typically be awarded as an electronic funds transfer (EFT) to a South African bank account nominated by the winner.
> Non-Transferable: The prize is non-transferable, non-exchangeable, and cannot be substituted for other goods or services.
5. Winner Selection and Notification
> Draw Process: The winner will be selected via a random lucky draw conducted by the Promoter from all eligible entries received during the relevant entry period. The draw will typically take place within the first seven (7) business days of the following month.
> Winner Notification: The winner will be notified via the contact details (email or phone number) provided in their survey submission. The winner must respond to the notification and provide necessary details (including bank details for EFT) within seven (7) calendar days of initial contact.
> Forfeiture: If the winner cannot be contacted, does not respond within the stipulated time, or is found to be ineligible, the prize will be forfeited, and the Promoter reserves the right to draw an alternative winner.
6. Publicity and Privacy
> Publicity: By entering the competition, entrants acknowledge and agree that should they be selected as a winner, the Promoter will publish their first name and the name of the participating client business that they reviewed on the CustomerIsKing.co.za website (and potentially on social media channels).
> Privacy: All personal information collected for the purpose of the competition will be used in accordance with the Promoter’s Privacy Policy and the Protection of Personal Information Act (POPIA), solely for the purpose of conducting the competition and prize delivery.
7. General Conditions
> Final Decision: The Promoter’s decision in all matters related to the competition, including the selection of the winner, is final and binding, and no correspondence will be entered into.
> Disqualification: The Promoter reserves the right to disqualify any entry deemed fraudulent, incomplete, or in violation of these Terms and Conditions.
> Modification: The Promoter reserves the right to modify, suspend, or terminate the competition and/or these Terms and Conditions at any time without prior notice, subject to regulatory approval, if required.
> Liability: To the extent permitted by law, the Promoter is not responsible for any loss, injury, or damage resulting from entry into the competition or acceptance and use of the prize.
8. Future Competitions
> Future draws: Each competition is a stand-alone event and does not guarantee a future competition.
> Current draw: The currently running competition – if any – will be posted on the https://customerisking.co.za/winners/ page.
> Entries: All valid entries submitted between competitions will count as valid in the next competition.